Reztor Restoration – Water, Mould & Fire Damage Experts Across South East Queensland
Reztor Restoration is a fully certified, industry-leading restoration company specialising in professional water damage restoration, mould remediation, fire and smoke damage cleanup, and biohazard decontamination. Servicing Brisbane, Gold Coast, Sunshine Coast, and surrounding regions, Reztor is the trusted choice for homeowners, insurers, commercial property managers, builders, and strata groups seeking fast, reliable, and compliant restoration solutions.
With a 24/7 emergency response team and a strong foundation in IICRC standards, Reztor Restoration delivers premium results using the latest equipment, certified technicians, and best-practice restoration techniques. We are ISO 9001:2015 certified, CM3 prequalified, and proud members of the Restoration Industry Association (RIA), upholding the highest standards in restoration work across Australia.

? Our Specialised Services
? Water Damage Restoration
Water damage is one of the most common and urgent issues we address. Whether caused by a burst flexi hose, tap left running, leaking dishwasher, washing machine overflow, roof leak, or stormwater intrusion, our team responds fast to extract water, mitigate damage, and restore affected areas.
Our water damage services include:

• Emergency water extraction
• Wet carpet drying and underlay removal
• Structural drying of walls, subfloors, and ceilings
• Thermal imaging and moisture mapping
• Drying reports and insurance documentation
• Odour control and sanitation

We use advanced drying equipment such as LGR dehumidifiers, air movers, air scrubbers, and injection drying systems to ensure your property is fully dried and protected from long-term structural issues and microbial growth.

? Mould Remediation
Uncontrolled moisture or hidden leaks can lead to harmful mould growth that affects indoor air quality, health, and structural materials. Reztor Restoration offers a complete mould remediation service using IICRC S520-compliant protocols.
Our mould services include:

• Mould inspections and testing
• Air quality assessments
• Safe containment and removal of mould
• HEPA air scrubbing and filtration
• Surface cleaning and antimicrobial treatments
• Post-remediation verification reports

We work closely with homeowners, property managers, real estate agents, and health-conscious clients to ensure indoor environments are returned to safe, liveable conditions with long-term preventative strategies.

? Fire & Smoke Damage Restoration
Fire damage often leaves behind far more than what’s visible. Soot, smoke, and toxic residues can severely impact a building’s safety and air quality. Reztor provides comprehensive fire damage cleanup and smoke restoration services with a focus on safety and full recovery.
Our services include:

• Soot and residue removal
• Smoke odour neutralisation
• Fire-damaged materials removal
• Air purification and deodorisation
• Fire insurance reporting
• Structural cleaning and contents restoration

We understand the emotional and physical impact of fire damage and act with urgency, professionalism, and sensitivity throughout the restoration process.

? Trauma, Biohazard & Sewage Cleanup
Our trauma and biohazard cleaning division is IICRC TCST certified, ensuring we meet strict hygiene, safety, and decontamination standards. Whether it’s a crime scene, hoarding site, trauma incident, or sewage backup, our team is trained to restore the area discreetly and thoroughly.
Biohazard services include:

• Blood and bodily fluid cleanup
• Deceased estate cleaning
• Sewage and black water damage cleanup
• Infection control cleaning (COVID-19 protocols)
• Odour control and microbial fogging

All biohazard work is carried out using PPE, containment barriers, and medical-grade disinfection processes for safety and compliance.

? Contents Restoration & Insurance Support
We provide full contents restoration services and work directly with insurers and adjusters to streamline the claims process for clients. From item inventory and cleaning to pack-out and storage, we protect your belongings while the property is being restored.
Our contents services include:

• On-site item inventory and damage assessments
• Pack-out, transport, and secure storage
• Soft and hard item cleaning and restoration
• Fire and smoke-damaged contents remediation
• End-to-end insurance reporting and coordination

? Areas We Service
Reztor Restoration provides restoration and emergency response services across:

• Brisbane – Northside, Southside, CBD, and outer suburbs
• Gold Coast – From Coolangatta to Pimpama, including Surfers Paradise, Robina, and Southport
• Sunshine Coast – Caloundra, Maroochydore, Noosa, and hinterland regions
• Northern NSW – Including Tweed Heads and surrounding areas
• Regional QLD – Gympie, Bundaberg, Rockhampton, Townsville (by arrangement)

Whether you're dealing with water damage in a high-rise apartment, mould in a coastal holiday home, or fire damage in a commercial building, Reztor has the scale and experience to handle the job.

? Why Choose Reztor Restoration?
? Certified & Qualified
We are fully accredited through:

• IICRC (Institute of Inspection Cleaning and Restoration Certification)
• ISO 9001:2015 Quality Management
• CM3 Prequalification for WHS compliance
• Restoration Industry Association (RIA) membership

These credentials ensure all work is completed to Australian and international standards with a strong focus on quality control, safety, and documentation.

?? Advanced Technology
We invest in the latest restoration and drying equipment, including:

• Thermal imaging cameras
• Moisture meters and sensors
• High-efficiency LGR dehumidifiers
• Axial and centrifugal air movers
• HEPA-filtered air scrubbers
• Negative air pressure systems
• Ozone and hydroxyl odour neutralisers

This ensures accurate assessments, faster drying times, and more effective results for our clients.

? 24/7 Rapid Response
Disasters don’t wait for business hours. That’s why we offer 24/7 emergency restoration services. Our technicians are on call day and night to respond to:

• Flooded homes or businesses
• Burst pipes or plumbing failures
• Mould outbreaks
• Storm or roof leaks
• Fire and smoke damage
• Sewage spills and health hazards

? Insurance-Friendly Service
We work with most major insurers and provide all necessary documentation, moisture readings, reports, and photographic evidence to support claims. Our reputation for transparency, accuracy, and professionalism makes the claims process faster and easier for both clients and insurers.

? Who We Work With

• Homeowners & Tenants
• Real Estate Agencies & Property Managers
• Builders & Insurance Repairers
• Insurance Loss Adjusters
• Commercial Facilities Managers
• Aged Care & Disability Providers
• Hospitality & Tourism Operators
• Schools, Councils, and Government Departments

? Safe, Compliant, and Confidential
We follow strict safety protocols, maintain full liability insurance ($20 million), and ensure all team members are:

• Police-checked
• Working with Children approved (where applicable)
• Trained in WHS and biohazard procedures

We treat every job with professionalism and discretion — especially in sensitive or high-risk environments.

? What Our Clients Say
“We had a burst flexi hose while we were away. Came home to wet carpets and waterlogged walls. Reztor arrived within an hour and managed the whole process, including insurance. Can't recommend them enough!”
– Sarah B, Gold Coast

“Our business had a mould issue in the ceiling cavity. The Reztor team was quick, clean, and compliant. They also helped us meet our health and safety obligations.”
– Mark T, Commercial Property Manager, Brisbane

? Learn More
Visit our Restoration Standards page to see how we align with the latest restoration protocols:
? https://reztor.com.au/as-iicrc-s500-australia-ria/
Explore our Gold Coast services here:
? https://reztor.com.au/gold-coast/

? Contact Reztor Restoration
Phone: 1800 739 867
Email: admin@reztor.com.au
Website: www.reztor.com.au